"Design Thinking: Building Empathy

in Change Management"

What often gets overlooked when changes of small and large scale are designed and implemented are instances where there are multiple segments or populations of users of that particular change.

For example, when re-engineering a process, there is often little time or energy spent on assessing the true unmet needs of different users and more time spent on improving what already exists.

By bringing tenets of Design Thinking into the Change Management mix, Change Practitioners can be more confident in the end result, while also more effectively managing the change journey for all participants.

During this presentation, you will discover:

  • Design Thinking 101 – overview of the framework
  • How to apply Design Thinking to change efforts via a live, interactive exercise
  • Two case studies with key takeaways – a F100 FinServ Company looking to change its approach to strategic planning; and a small, but fast growing company looking to improve its performance management process while in process
Claim Your Ticket Now (While Seats Remain)

About Precillia L. Redmond

Founder and Principal

Maeve Consulting, LLC

Precillia L. Redmond founded Maeve Consulting to bring her 20 years of HR, Organizational Effectiveness and Strategy & Planning experience to clients in the for- and non-profit sectors.

Maeve partners with clients to diagnose, design and deliver targeted solutions across the full human resources and organizational effectiveness spectrum including Organizational Assessments and Re-Design, Process Improvement, Talent Management, Change Management.

In start-up and early stage companies, Precillia provides Strategic Advisory services to help shape and build the initial HR strategy from Core Values to all elements of the Employee Experience.

Precillia was most recently at Liberty Mutual Insurance as the VP & head of Organizational Effectiveness, Strategy & Planning and Strategy PMO for Talent & Enterprise Services.

She holds an MBA with honors from Babson College.

Claim Your Ticket Now (While Seats Remain)